Returns and refunds

This policy applies to purchases made on lucohe.com from Industrias Metalúrgicas Lucohe, S.L.

1. Contact details

• Company: Industrias Metalúrgicas Lucohe, S.L.
• Tax ID: B87088936
• Address: Calle Ferrocarril, 4 - 28821 Coslada, Madrid, Spain
• Phone: +34 916 742 434
• Email: [email protected]

2. Right and withdrawal period

Where the right applies, consumers may withdraw without giving a reason within 14 calendar days from the day they, or a nominated third party other than the carrier, take physical possession of the goods. If goods from one order arrive separately, the period starts when the last item or piece is received.

For professional or B2B sales, and for industrial spare parts, returns require prior authorisation from Lucohe, except in cases of defective goods, fulfilment errors or applicable statutory warranty rights.

3. How to request a return

To withdraw, send an unequivocal statement within the period to [email protected]; you may use the model notice below. You do not need to give a reason. For other returns, include the order number, part reference or SKU, reason and photographs if the product arrived damaged or does not match the order.

We will confirm by email whether the return is accepted and provide the return address and shipping instructions.

After giving notice of withdrawal, send the goods back without undue delay and no later than 14 calendar days afterwards.

4. Product condition

A consumer may handle goods only as necessary to establish their nature, characteristics and functioning, as they could in a shop. The consumer is responsible for diminished value caused by handling beyond what is necessary, but that diminution does not by itself cancel the withdrawal right.

Return the goods complete with accessories and documentation, in the original packaging where possible or equivalent protective packaging. Withdrawal does not apply, among other statutory exceptions, to goods made to the customer's specifications or clearly personalised.

5. Return shipping costs

For withdrawal, the consumer pays the direct return cost where informed in advance. Lucohe pays it if we agreed to do so or failed to provide information required by law. If goods are defective or we sent an incorrect part, we will arrange return without cost to the customer.

We recommend using a tracked shipping service and keeping the shipping receipt.

6. Refunds

For a valid withdrawal, we refund all payments received, including the cost of our least expensive standard delivery option, using the same payment method unless expressly agreed otherwise and without fees to the consumer. Any supplement for a more expensive delivery option selected voluntarily is not refunded.

The refund is made without undue delay and no later than 14 calendar days after we are informed of the withdrawal. We may withhold it until we receive the goods or the consumer supplies evidence of shipment, whichever occurs first.

7. Defective products or order errors

If you receive a defective product, transport damage or a part different from the one ordered, please contact us as soon as possible. We will review the case and, where appropriate, arrange replacement, repair, credit note or refund with no return shipping cost for the customer.

8. Model withdrawal notice

9. Updates

Last updated: 20 August 2026